{"id":736,"date":"2026-03-21T12:57:57","date_gmt":"2026-03-21T12:57:57","guid":{"rendered":"https:\/\/www.luccatravelguide.com\/?page_id=736"},"modified":"2026-04-03T11:36:39","modified_gmt":"2026-04-03T11:36:39","slug":"policy-cancellazione","status":"publish","type":"page","link":"https:\/\/www.colorsoftuscany.com\/en\/policy-cancellazione\/","title":{"rendered":"Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"736\" class=\"elementor elementor-736\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff28ea4 e-flex e-con-boxed e-con e-parent\" data-id=\"ff28ea4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac37b6f elementor-widget elementor-widget-spacer\" data-id=\"ac37b6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f3f47d4 e-flex e-con-boxed e-con e-parent\" data-id=\"f3f47d4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-819eb87 elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"819eb87\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cancellation Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfb0012 elementor-widget elementor-widget-spacer\" data-id=\"cfb0012\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dcb29e elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"6dcb29e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol><li><strong>Cancellation Policy<br \/><\/strong><\/li><\/ol><p class=\"translation-block\">Any tour cancellation must be communicated by the client via email.\n    We cannot accept cancellations by phone, and tours are not canceled due to bad weather.\n    Colors of Tuscany reserves the right to change the assigned guide; if the client decides to cancel the tour for this reason, no refund will be granted.\n    In the case of cancellations due to force majeure, we will assess the situation together with the client in order to reach an agreement.<\/p><ol start=\"2\"><li><strong>Refunds<\/strong><\/li><\/ol><p>Up to 48 hours before departure, no penalty will be applied.<\/p><p>For cancellations made less than 48 hours before departure, a 50% penalty will be applied.<\/p><p>In case of no show, a 100% penalty will be applied (we consider a no show a delay of more than 30 minutes without any prior notice).<\/p><p class=\"translation-block\">The starting time of each tour may vary by up to 30 minutes, even without prior notice, due to technical reasons, traffic, or other causes beyond our\/your control.\nIn case of changes in schedule and\/or itinerary due to circumstances beyond our\/your control, no refund will be provided.<\/p><p>The organizers reserve the right to cancel the tour due to circumstances beyond their control, but the cost of the tour will be fully refunded.<\/p><p>3. <strong>The tour includes:<\/strong>\u00a0a licensed guide available to the client for the duration of the booked tour.<\/p><ol start=\"4\"><li class=\"translation-block\">The tour does not include, unless otherwise specified:<\/li><\/ol><ul><li>Entrance tickets or reservations for monuments.\u00a0<\/li><li>Taxi or bus rides.<\/li><li>Transfers to\/from the meeting point with Colors of Tuscany guides. \n    Lunch, food and beverages.<\/li><li>Fees for PayPal payments, as well as bank charges for transfers made by the client.<\/li><\/ul><ol start=\"5\"><li><p class=\"translation-block\">It is the responsibility of the clients to check in advance how to reach the meeting point with the Colors of Tuscany guide, to ensure their own safety during a walking tour or inside a monument, and to follow safety measures (seat belts, behavior) during tours carried out by vehicle.<\/p><\/li><\/ol><p class=\"translation-block\">Colors of Tuscany is not responsible for any reduction of the itinerary due to delays caused by the client.\n    Colors of Tuscany is not responsible for changes to the itinerary due to unexpected or unplanned closures of monuments.\n    Colors of Tuscany is not responsible for any reduction of the itinerary due to extreme weather conditions, delays, diversions, or circumstances beyond our control.<\/p><ol start=\"6\"><li class=\"translation-block\">The tour guides collaborating with Colors of Tuscany are independent professionals. The fact that Colors of Tuscany engages additional professionals at the client\u2019s request does not imply that Colors of Tuscany assumes responsibility for any negligence, acts, or errors committed by third parties.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-322ca85 e-flex e-con-boxed e-con e-parent\" data-id=\"322ca85\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60a8472 elementor-widget elementor-widget-spacer\" data-id=\"60a8472\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Policy di Cancellazione Politica di cancellazione La cancellazione di un tour dovr\u00e0 essere comunicata dal cliente via email.Non possiamo accordare cancellazioni telefoniche e\u00a0non cancelliamo il tour a causa del maltempo.Colors of Tuscany si riserva il diritto di cambiare la guida assegnata per il tour,\u00a0 il cliente che decide di cancellare il tour per questo motivo [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"ocean_front_end_style_editor":"no","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-736","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/www.colorsoftuscany.com\/en\/wp-json\/wp\/v2\/pages\/736","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.colorsoftuscany.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.colorsoftuscany.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.colorsoftuscany.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.colorsoftuscany.com\/en\/wp-json\/wp\/v2\/comments?post=736"}],"version-history":[{"count":13,"href":"https:\/\/www.colorsoftuscany.com\/en\/wp-json\/wp\/v2\/pages\/736\/revisions"}],"predecessor-version":[{"id":976,"href":"https:\/\/www.colorsoftuscany.com\/en\/wp-json\/wp\/v2\/pages\/736\/revisions\/976"}],"wp:attachment":[{"href":"https:\/\/www.colorsoftuscany.com\/en\/wp-json\/wp\/v2\/media?parent=736"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}